![]() Splashtop SOS is an ideal solution for IT and service desks because: The technician can then connect to the device and provide the necessary support. ![]() When a user needs support, they can generate the code fast with the SOS app and give it to the technician over the phone, email, text, or chat. Splashtop SOS is a high performing solution that allows technicians to connect to their user’s devices with just a 9-digit session code. Learn more about Splashtop Remote Support and try it for free today!įree Trial Best Remote Support Software for IT & Help Desks – Splashtop SOS Useful features such as file transfer, remote print, chat, remote wake, and moreĪdditional monitoring and management features such as event logs, remote command, 1-to-many actions, configurable alerts, and more User and computer management console where you can manage groups, add admins, set permissions, and more Robust security and end-to-end encryption to keep all sessions safe Remote access from any device (Windows, Mac, iOS, Android, and Chromebook)įast connections powered by a high performance engine You’ll only pay for the number of unattended devices you want to support. This is the ideal remote support tool for MSPs because: Splashtop Remote Support is primarily an unattended support solution, with additional remote monitoring and management features that are essential to MSPs. Here are the top remote support software tools by Splashtop, the leader in reliable and secure remote support solutions at the best value.īest Remote Support Software for MSPs – Splashtop Remote Support Your use case will determine what type of solution you need. What is the Best Remote Support Software for You? This means they can remotely support managed devices as well as personal devices. This can be done a variety of ways, but a common method is to have the end-user run the remote support tool’s app to generate a unique session code, which the user gives to the technician so they can connect to the device and take control.Īttended access enables help desk professionals to provide support to any device as long as the end-user is present. Because an end-user is present, they are able to help the technician establish a remote connection to their device. ![]() Unlike with unattended access, there is not prior setup necessary for attended access. Once connected, the technician can provide support to resolve the issue. Attended Remote SupportĪlso known as on-demand support, or ad-hoc support, attended support allows technicians to access a device the moment the end-user requests assistance. This makes it possible to support computers outside of regular office hours or when the endpoint is not in use. Once the agent is installed, a member of the IT team can to connect to the remote computer they want to access.īy having the agent installed on the remote computer, IT technicians are able to remotely access the computers at any time, with or without someone actively using the computer. Remote support platforms make this possible by having the IT team deploy an agent app on all the computers they manage. Unattended access means the technician can remotely connect to the endpoint device even without an end-user present. The functionality of each type of solution differs as well. The difference between attended vs unattended is determined by whether an end-user is present on the remote device while the IT technician is providing remote assistance. Remote support software can generally be sorted into two categories:
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